Terms
$129 flat to attend and diagnose. Nothing is repaired until you approve a written estimate.
Who you are dealing with
Crosswater Appliance Service is an independent repair company working on Sub-Zero refrigeration, wine storage and undercounter units across Nocatee and St. Johns County. We do not service other brands. Crosswater Appliance Service is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Sub-Zero or its parent company. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.
The diagnostic
The visit and diagnosis are $129, charged flat regardless of how long the diagnosis takes or where in the 40-mile radius the appliance is. Credited toward the repair if you go ahead with the work. It is payable whether or not you proceed, because it pays for the technician's time and the diagnosis you keep either way.
Estimates and approval
Written estimate before any repair begins. No work starts without your approval. The estimate names the fault, the part, the price and, where the appliance is old enough for it to matter, an honest view of what the cabinet has left. If the work opens up and the price needs to change, we stop and re-quote rather than continue and invoice.
Parts
Genuine OEM parts. Availability on Sub-Zero refrigeration parts varies by model age and is outside our control; where a part is on back order we say so and give you the option to wait or to stop. Parts removed from your appliance are disposed of unless you ask us to leave them.
Warranty
90 days on labor, 365 days on parts, genuine OEM parts. It covers the fault we repaired and the part we fitted. It is not a service contract on the appliance, and it does not cover consumables or maintenance work coming due again at its normal interval. The full terms are on the warranty page.
Access, scheduling and safety
We work Mon–Fri 8am–6pm, Sat 9am–4pm, Sun closed. We do not offer emergency or overnight service and do not claim to. Someone over 18 must be present for the visit, and the appliance needs to be reachable — a built-in cabinet often has to be drawn out of its opening, and we will not force one past an obstruction, a damaged floor or a fixed panel without your agreement.
If nobody is there when we arrive within the agreed window, the diagnostic fee is still payable. Tell us the day before and it is not.
Limits
Our liability is limited to the value of the work we carried out. We are not responsible for spoiled food, for consequential loss, or for pre-existing conditions we identified in writing and were not engaged to repair. Licensed and insured for work in St. Johns and Duval counties.
If something goes wrong
Call +1 (904) 395-4339 first and describe what happened. Almost everything is settled by a second visit. Anything that is not is governed by the law of the State of Florida.
Last updated August 2026.